Refurbishment Process

All of our devices go through our rigorous refurbishment process prior to dispatch. There are several procedures that we’ve put in place to ensure the best possible quality for our customers. To make things easy, we've developed the following list explaining each part of our refurbishing process:

Data Wiping
We prioritise privacy by thoroughly wiping all previous user data from the hard drive of the device before any refurbishing can commence.

Diagnostic Testing
All devices go through our thorough diagnostic testing process, which identifies any hardware issues that may need to be addressed. During this testing process, if we discover any faulty components, then these are replaced with new or used original parts to ensure that the device is in excellent working condition.

Software Installation
We understand the importance of having a computer that is ready to use right out of the box. That's why we install the latest operating system, to make sure the refurbished device will operate and function correctly. We use only official versions of operating systems, that are provided directly by the software developer.

Cosmetic Appearance
We take pride in the appearance of our refurbished devices. Prior to dispatch, we clean the exterior and interior (when possible) so your device operates well and looks as new as a second-hand device could possibly look. Our goal is to make sure that you are happy with the refurbished device that you receive.

Final Testing
Our final testing process ensures that your refurbished device meets our high-quality standards. We put your device through rigorous performance testing to ensure that it can handle everyday use without any issues.