Our Customers Say

Highly recommend going here. We got a really high-quality laptop for a reasonable price and the staff were helpful and friendly. I'd definitely use them again.

Shane - December 2025

A very good communicator. I am elderly and have limited IT knowledge. My options were discussed and I was provided with more than expected for a good price.

Martin - November 2025

Great service dropped what they were doing to help

Mark - November 2025

Gavin was very knowledgable, helpful and friendly. Unfortunately my laptop was not worth repairing but Gavin offered solutions and helped me understand what to look for in a laptop based on what I need it for. I’ll be back in the future for sure. Thank you!

Annamieke - October 2025

The fantastic team at Laptop shack were able to save and decrypt my data after my computer caught on fire. I was also able to pick up a refurbished computer at a third of a price of a new one with the same specs. Would highly recommend if you need a computer at good price or your data recovered.

Kylie - October 2025

Very smart and honest people. I liked their service.

Enisia - September 2025

Very Cheap and helpful.  Fixed my pc in no time.  Highly recommend.

Trent - September 2025

Excellent customer service and products. Highly recommend

Sylvia - August 2025

Great service, very knowledgeable and friendly. I had multiple options and time was taken to explain the details. Very impressed.

Andre - July 2025

Prompt assistance to reset the computer and load a new firewall program at a fantastic price. All done in 1/2 day.

Patricia - July 2025

The best local solution if you want a laptop for high school. Gavin and Denise are very knowledgeable, great service and an even better price. Sorted out a good laptop for my granddaughter and when there was a software issue, same day service so she didn’t have to wait weeks like I did with my laptop that I bought online and had to be sent away for repairs under warranty. Highly recommended.

Robert - June 2025

Great service, quick dispatch and shipping. Will be back

Jesse - May 2025

I was in Cairns for work and needed a quick solution for the workplace in the form of a simple PC. After speaking with Gavin, he said to drop in as they had a couple of options. He was extremely helpful and went above and beyond to help me. I walked away with a solution that didn't cost us an arm and a leg. I would highly recommend.

Leila - March 2025

I got a refurbished laptop and it looks as new, battery tested to be 95% of capacity, comes with 3 month warranty too! Great service and great devices, can recommend.

Daniel - January 2025

Gavin is a pleasure to deal with I would highly recommend him for all your IT needs

Jeremy - February 2023

My laptop had come up with a scary error, and I couldn't access anything! Luckily a friend recommended Gavin and Denise and my issue was fixed on the spot with excellent results and the friendliest communication!!! So thankful and the cost was incredibly reasonable. HIGHLY recommend their prompt efficient service.

Judith - January 2025

Good service and good price :)

Sarah - December 2024

Best experience, best service and friendly staff. Highly recommended.

Lewis - February 2025

I was impressed with the exceptional service provided. Gavin & Denise were incredibly patient and explained everything in simple terms, making the entire process smooth and stress-free. Their guidance helped me understand my new laptop effortlessly. I couldn’t have asked for better support!

Libby - July 2024

I bought a Dell laptop from this business a few weeks ago. I have no complaints about my purchase and I found Gavin to be most helpful with the transfer of my files and data from my old device.

Frank - March 2025

Easy to purchase online, friendly helpful business. Great product, very happy

Andrea - January 2025